
Last night I needed change to make a phone call. Okay, I do not own a cell phone, and yes, I know I am the last American alive to not have one. This is not a blog about cell phones or the importance of technology. I needed 25 cents to place a call, on a “real” phone, so I popped into a Rite Aide Pharmacy to purchase a Milky Way candy bar (produced by Mars, the company, not the planet), which was a whopping $1.49 with 13 percent tax, a TOTAL of $1.62 I handed the cashier a $10 bill, and was given my change: $8.38. This is not a blog about how outrageous it is to charge $1.62 for a lousy candy bar. Put a candy bar in my mouth and I am good to go. I was totally on board, until I was handed my receipt. My receipt was 15 ¾ in. long! Let me state this again for emphasis… my receipt was 15 ¾ in. long! All I purchased was a rotten candy bar.
Now, I am all for “communicating with your customer,” but here is a synopsis of the information that Rite Aide deemed important to convey to me.
Name of store, logo and tag line… “With us, it’s personal.” I might beg to differ, but fine.
Store number, address (in case I want to send them a Valentine's card), their phone number, the register number, the transaction number, the cashier’s employee number, and the date and time of purchase. All pertinent information, if you are going to small claims court, or if the product is recalled by the manufacturer--rest assured, it is unlikely that any customer will be returning a candy bar for store credit or exchange.
Bar code of item.
Then an ampersanded box informing lucky me that I earned one ticket for the GAME OF LIFE (in caps)--I have no clue what that is.
Then there is a side note that tells me that “T” = “Taxable,” lest I question the charge on my receipt.
Then there is a 3 ¾ in. advertisement telling me that if I call their toll free number and tell them about their service, I will be entered to win $10,000. If I am deaf or mute, the TTD/TTY number is there, along with some Spanish instructions…“Disponible en Espanole, llame.” I just need to enter my 16-digit Entry Code. Then there are a few disclaimers, like I need to call in 14 days of receipt, and for official, i.e., expanded small print rules, there are a slew of more numbers to call.
Then (and I
love this), there is another framed box reminding me that: "We’re Medicare experts, and I can ask the pharmacist for a FREE Medicare Prescription Plan Guide today.”
Hallelujah, then the info about “The Game of Life” (which is trademarked) instructions begins. In addition to the $10,000 grand prize, there are over 900,000 prizes instantly. I figure I am practically a shoe-in, take that Publisher’s Clearing House, who sent me a letter informing me that the $10 million grand prize had come to either me, or someone else, but I digress. Rite Aide reminded me that, in addition, if I purchase specially marked items I may receive even more tickets.
After reading that came the icing on the cake, because there was a reminder about their handy-dandy “Internet Refills at Riteaid.com.” But do not fret, if you do not have a computer, there’s a slew of more phone numbers, in addition to the general customer service number, and additional TTD/TTY number to call if you are a techno-phobe.
It took me about 20 seconds to eat my candy bar, and about 20 minutes to read my receipt. It was so exhausting that I might have worked off the 228 calories I consumed.
I’m sorry, but Rite Aid, this is
way too much information. There was not one iota about what I purchased except its price. There was nothing on your receipt that improved my experience or helped me. It was all distractive nonsense. It was gimmicks! Yuck! If you're going to “communicate” with me, take a look at your receipts--they’re a big turn-off. I don’t need all that paper. It’s wasteful. It doesn’t embrace my values, which are more about conservation, sustainability and environmentalism. Your receipts make a candy bar complicated.
--Ron Knoth, Guest Blogger