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Start the New Year Off Right...With Borders Books

BordersNew Year's marks a time of beginnings. It's also a time when most of us make resolutions we have no intention of ever keeping (much like my 2008 resolution to stop eating chocolate!). In reality, resolutions are false promises made in a spirit of hope, and often inebriation. Borders, however, has the perfect answer to our need to start the new year off with resolutions we will most likely never stick to. In fact, Borders is hoping that with their new program, running throughout the month of January, they'll be able to get us all to keep our New Year's resolutions.

Starting January 1st, Borders will hold free events in stores nationwide to aid in U.S. resolution keeping. There will be yoga classes, wellness fairs, singles nights (now, that might actually work - men who love to read - I'm there!), fitness and recreation clinics and diet seminars. Does that cover everyone's resolutions? A few of mine are there. How about you?

Borders New Year's events are promotional genius. We all make resolutions. We rarely keep them. How about a little support to make it happen? Oh, and while you're there - why not buy a few books? For some of us, entrance into any bookstore guarantees someone is getting rich - hint, it's not us.

While most retailers focus on New Year's sales, Borders came up with an inventive way to get us to the store, linger (i.e. more purchases) and meet up with others who have similar interests. Way to go Borders!

Know other retailers with excellent New Year's promotions? Do tell!
-Heather Strang

After-Holiday Sale Dish...

Ikea_2 Even though Diva is on holiday, we still have to dish about all of the great shopping that's happening out in retail land right now. In true after-holiday fashion, retailers are pulling out amazing end of the year sales. IKEA, Old Navy, Target, Walgreens - just to name a few - are all entrenched in sale madness.

And you'd think people would be sick of shopping by now.

Oh, but we're not. On trips to IKEA and Target yesterday, I was shocked to discover throngs of eager shoppers, myself included, perusing the aisles at 4pm on a Thursday. I assumed that by waiting until late in the week, the crowds would have dissipated. How wrong I was. Target's holiday section looked like it had been ransacked by looters. But, c'mon everything is 50 percent off - time is of the essence. By the time I arrived, there were just a few sparkling ornaments and artificial trees left.

At IKEA, their winter sale was in full swing, with advertised discounts of 20-60 percent off from Dec. 26, 2007 to Jan. 21, 2008. Unfortunately, the sale wasn't as spectacular as I anticipated. But, who cares, I was at IKEA - quite possibly the coolest place to shop. The discounts weren't really that big of a deal, and the "sale" turned out to be a few dollars off here or there on stuff even I wouldn't buy. Nevermind that, I was still there with my flat bed cart picking up furniture I didn't need, along with the rest of the country. It's interesting that recent retail sales reports say consumers spent less this year due to financial and emotional issues, yet if IKEA has a couch for $5 off, we're taking it. I love the irony in that.

Despite the never-ending swarms of people and walking two football fields to and from my car, it was a far more enjoyable experience than shopping two days before Christmas. Before Christmas, the energy is thick with excitement, anxiety and a frenzied state. But, now people are over it and are simply enjoying their shopping time. Maybe it's because we're spending money on ourselves. Or maybe it's the sales that ease our nerves...

Have a favorite after-holiday retail sale? Tell us where to go and what to get!

-Heather Strang

Merry Christmas and Happy Holidays!

Tree0006 The Diva wishes everyone Merry Christmas and Happy Holidays! She's out this week, but will return on Jan. 2 blogging away as usual. She knows you'll miss her (whatever shall I do without my daily dose of the Diva?!), but you'll just have to wait...

Merry Christmas, Happy Holidays, and all that good stuff :)

Shop Macy's...at 2 a.m.

Magicmacys_2 The question of the hour is: Do YOU have all of your holiday shopping done? I know, I know--so many people, so little time. But, in an effort to make life a bit easier on all of us, Macy's will keep seven of its stores open 24-hours a day starting today, Dec. 21 to Christmas Eve. Talk about relief for last minute holiday shoppers!

Last year, the company did a trial run in Queens, N.Y., with amazing results. Apparently, there are people who need to do their Christmas shopping at 4 a.m. According to Macy's, this is purely a customer-service project--meant to help all of us last minute shoppers. Aww...thanks Macy's!

Five of the 24-hour stores are located in New York, including the Herald Square flagship location, and two in New Jersey. They'll be open from 7 a.m. on Friday the 21st to 6 p.m. on Monday the 24th. Wouldn't it be great to stroll into Macy's at 2 a.m. just to see who's there? Okay, someone do it and report back.

This all-night venture is the ultimate display of putting your customers first. Imagine what a difference this will make for those who work odd hours and for moms who are pressured for time. How can anyone Christmas shop with three kids in tow? It's impossible! Weekend shopping is a total nightmare (for those of you that haven't noticed), so with Christmas bearing down on us, a 3 a.m. shopping spree doesn't sound so bad. You can dance down the aisles, with virtually the entire store to yourself.

So, get to it! Let us know what Macy's is like in the middle of the night. A dream come true? Or a little creepy? You tell us.

Happy Shopping!

--Heather Strang

Twinkle, Twinkle Little Cat

Sgejpr96121207205957photo00quickloo A visit to a pet store may soon offer more than the ordinary. Will glow-in-the-dark cats be all the rage? South Korean scientists must think so; they have created cloned cats that glow in the dark. Diva will not be buying one to give her niece for Christmas--these are scary creatures. The dear girl would be terrified to wake up in the night and find one of these cats sitting on her bed. But this glow-in-the-dark stuff has some potential. What about glow-in-the-dark bedroom slippers--easy to find in the dark. Or glow-in-the-dark doorknobs? Retailers take note.

--Diva

Stalk Santa This Holiday Season!

SantaKids love Santa. Adults love him as well, even though we know he doesn't actually exist. Our culture is filled with Santa songs, movies and books. But, what we don't have--until now, that is--is a way to track Santa's journey across the globe. Luckily the military's North American Aerospace Defense Command (NORAD) has loaned out its technology to Baltimore-based Becker Group.

The Becker Group has created a genius way to cater to our love of Santa and make a little cash, with its Santa Tracking Station-- now appearing in Macerich malls throughout the United States. The exhibit uses high-tech green screens so that shoppers can have their picture taken in an airborne sleigh flying over world landmarks. Tracking Santa's journey may seem a little weird since Santa doesn't exist, but it also sounds like a lot of fun. Best of all, the Becker Group reports that the tracking station increases consumer mall time and changes foot-traffic patterns--which presumably will result in higher sales. Yay--three cheers for stalking Santa!

Photo sales at Macerich's Westside Pavilion Center in Los Angeles are skyrocketing by more than 40 percent over last year's sales with the tracking center in place. Another smart element of the Santa marketing campaign is the online presence. Becker Group also sets up a Web site that includes a blog by Oliver D. Elf and lets kids (and adults) send e-mail letters to Santa. So cool-- Santa has email now!

Susan Valentine, senior vice president of consumer experience at Macerich had this to say, "The Santa Tracking Station is an innovative way to enhance our guests' shopping experience during the holidays. Our relationship with NORAD has allowed us a very unique opportunity by educating consumers about their ability to track Santa during his journey."

You say track, I say stalk. But, whatever--potato, po-ta-toe. Same difference. In any event, it's a super fun concept for kids and adults. I love it!

Know of retailers doing it up big for the holidays? Any Santa Land stories you'd like to share? If so, leave us a comment.

--Heather Strang

Have A Seat

A_kendal_chair_2 I don't know if I'm just being cranky because it's the holidays and I've been shopping more hours than I've been sleeping, but the lack of in-store seating is getting to be ridiculous. Given, there are several stores that have cute seating areas for tired shoppers/parents-in-tow with teens/those of us who need a quick nap before the next round of stores. Hollister and Gap come to mind as retailers with in-store seating--especially the Gap Body store, which has an adorable sofa set up with plush pillows and fun colors. I'll even admit there are stores where seating would seem inappropriate or just odd. And similarly, there are stores where in-store seating would seem completely logical, and maybe even mandatory. Take, for example, my recent experience at a Verizon Wireless store in Alpharetta, Ga.

Since buying a cell phone/service plan is already unpleasant enough of an experience, you'd think cell phone service providers would want to make the best of their in-store shopping environment.  You know, create something that makes the arduous process of signing away your soul, ahem, I mean, choosing a cell phone service provider, more comfortable, easy and, dare I say, fun? Okay, maybe not fun, but at least slightly entertaining and at least pleasant. I've seen photos of several cell phone stores, especially ones in New York, which have capitalized on this and have created cool, engaging in-store environments. I understand that these types of stores cannot be rolled out everywhere, but come on. How about a little effort, please? Here is my question for the Verizon store in Alpharetta: If you want to keep customers in your store for long periods of time, why don't you have more seating?

With the exception of two leather benches in the customer service area in the secondary room and a few bar-like stools around the center station in the main room, there was no place to sit. The process of buying a new phone or renewing a contract/signing a contract, and having all your phone information transferred and activated, isn't exactly the quickest. Sure, having little seating forces you to walk around and browse, but if you've already paid for a phone and signed on the dotted line, you're not exactly in the mood to keep looking at phones and options and plans and programs and BLAH! Wouldn't it be nice to have a lounge area set up in the middle of the action? Maybe even a cafe-like setting? After I made my purchase, I ended up sitting on one of the bar stools for eternity. Not exactly great for Verizon, as I was taking up space in front of one the electronic screens used to entice new shoppers.

I mean, how much could it really cost to throw in an additional seating area? I bet it would more than pay for itself by freeing up space for customers to browse and use the cool, interactive features. Then again, what do I know about the in-store experience, I'm only the customer.

--Jessie Bove

A Boom in Holiday Shopping--But Not for Americans

Macysnyblog New York stores are filled with shoppers who have descended in droves. They are whipping out their credit cards and charging everything in sight. But they are not Americans; they are Europeans and Asians and other foreign tourists. They are snatching up designer goods and house wares and food items, as if they were at a fire sale, on flea market Saturday. The same is happening in West Coast cities and in malls across the country. With the dollar's value hitting the skids, prices of goods in this country are cheap by comparison to the Euro, the yen and most other foreign currencies. New York hotels are filled with foreign tourists and foreign accents--bragging about the bargains found here. One Irish businessman, accompanied by a German friend, told Diva that he had added two days to his U. S. business trip--just to shop. And while the entire country has been turned into a discount mall for foreigners, Americans are cutting back this Christmas. Many Americans are pinching their pennies, buying only when the discounts and mark-downs are steep enough, and worrying about paying those astronomical home-heating bills--all in weak American dollars. And Americans may get a rude shock come spring, when the new goods from Europe and Asia begin to reflect the weaker conversion rates. Most offshore brands have held pricing so far, but next spring prices for imported goods will certainly be higher--including even cheap goods from China. So get ready for those Vuitton stilettos and Gucci handbags to extract some financial pain. [Diva may be dusting off last season’s accessories, for another go, instead of buying new.] The era of super-cheap imports is coming to an end.

--Diva

Photo: Macy's New York holiday 2007 (Sway, Atlanta)

Retailers Need The Secret

Homedepot The glass is half full. The grass is greener on the other side. Papa does have a brand new bag. In a culture that revered "The Secret" for its, "what you think about expands" practice, you'd think we would use this kind of optimism for the stock market and retail sales. Not this holiday season. So far, the doomsday-ers are out, telling us sales are dropping, consumers are emotionally distraught (really?) and the sky just might fall on us.

Despite the fact that we're deep in the holiday season, a time of total optimism, I read daily reports that retail sales are dropping or won't meet expected forecasts. Take for instance home decor. As the home sales market drops, credit standards constrict and fuel prices shoot through the roof, home decor retailers are in a panic. So it was no surprise to find several articles dedicated to less-than-optimistic insights about home decor retail sales. Which is sort of depressing. Especially if you're in the home decor business.

Home Depot's panic turned into aisles of holiday wrapping paper, snow villages and artificial Christmas trees; all in an attempt to take advantage of shoppers tendencies towards impulse purchasing--something we've all fallen prey to a time or two...or three. "With the rise of gas and home-heating prices and the mortgage-rate concerns, shoppers anticipate cutting back on many categories, including home," said Wendy Liebmann, president of WSL Strategic Retail. "It's a season of mind-set over matter, as shoppers feel very unsettled about what the year-end will look like for them financially and emotionally."

Are you emotionally unsettled? Maybe, maybe not, but I sure wish everyone would cheer up. Perhaps I'll need to send out copies of The Secret.

Home retailers are pulling out all the stops, offering new merchandise and running special promotions. The Pottery Barn is hosting holiday decorating classes (fun!), while Macy's is crossing its fingers, hoping that a new Martha Stewart product launch will help their home department. Retailers such as The Container Store and Design Within Reach are putting their efforts into direct mail and e-mail offers. And Home Depot beefed up its online presence with comedian Steve Harvey giving customers tips on preparing their home for the holidays.

And really, it's not all that bad. Despite reported negativity about holiday retail sales, the National Retail Federation expects 22 percent of adults 18 and older to receive home decor gifts for the holidays. How's that for brightening up your spirit? I may send this over to the execs at Home Depot...

Maybe we should look at retail sales like the stock market--whatever our confidence level is, is what actually occurs. If it truly is all about confidence, then let's put on a happy face and expect amazing and incredible holiday sales for 2007. Because, it ain't over, 'til it's over. There are still 12 solid shopping days left for sales to surpass any of our wildest dreams.

Now, go watch "The Secret" and visualize skyrocketing retail sales!

--Heather Strang

Dining Ouch

Pasta2 Dining out in New York these days may bring on a critical case of sticker shock. Restaurants in the Big Apple have always been expensive--but prices have soared in just the past few months. The $15 breakfast is now the $25 breakfast. The $20 lunch is now the $40 lunch, and the $50 to $60 dinner is now the $80-$100 dinner. That glass of wine that used to be around $8 is now $12 to $15. And that $6 dessert is now $9 to $12. What’s worst: portions have been reduced in many cases, as well. Dine at one of those fancy-smancy, small plate restaurants, and you can drop a bundle trying to leave well fed. At one popular Manhattan eatery, I found an entrée that I wanted; then decided that the pumpkin-filled ravioli would make a nice appetizer. It was listed at $24, under main plates, so I asked if they could make it as an appetizer--say about half the regular portion [for half the price, hopefully], and I was stunned when the waiter said that the dish only consisted of five small raviolis to begin with--too small to halve. Twenty-four dollars, and it didn’t even contain any meat. If I had ordered an appetizer--most ranged from $18 to $35--an entrée and a dessert [no salad], my bill would have been more than $80, without beverages, wine or tip. [And this was not La Grenouille.] Now, consumers not only have to worry about high gasoline prices, but, when they eat out, they are feeling the same pressure at the table that they are feeling at the pump.

Hey, we’re all living in Gouge City. The latest Zagat restaurant guide for New York City says that restaurant prices are up by 71 percent since 2001, increasing the cost of a meal at a better restaurant from around $84 to $143.

By the way, here is a recipe for pumpkin ravioli, by Wolfgang Puck (click the link). I think I’ll just make my own, thank you!

--Diva

Christmas Brings Out the Green in Everyone

Green_energy_header2_2The Christmas season is here, in all of its red and green retail brilliance. But, there's some other retail green that's getting lots of cheer as well--environmentally friendly green, that is. If you haven't noticed, retailers going green is all the rage. Everybody is doing it and feeling good about it, which we love!

From green design to green products, the eco-friendly retail market is buzzing. With companies like L.L. Bean, J.C. Penney and Fresh & Easy supermarkets implementing the latest green technologies into building design, it was only a matter of time before a top 10 list was released for the greenest retail companies. New York-based Juice Energy Inc., an electricity supplier specializing in renewable energy sources, released its list mid-November. Check to see if some of your favorites made the list (I know mine did!). And so, with no further ado, I present to you the 10 greenest retailers (and some interesting facts about them, too):

Patagonia - It's Common Threads recycling program (using recycled fleece no less!) has turned heads, including the retailer's commitment to purchase electricity from renewable resources-- doing so before it was even hip in 1998.

Kohl's - Second-largest buyer of green power--WOW! In addition, installing rooftop solar energy panels for its California stores.

Whole Foods Market - Buys green power to match all electricity usage.

prAna - One ups Whole Foods by purchasing green power equal to all electricity usage for all stores that sell its products, company headquarters and the homes of its full-time employees. Impressive!

REI - Purchases green power for annual electricity use, and builds green stores.

UPS - Cut 28.5 million miles of driving by making routes more efficient. Also operates biggest alternative fuel truck fleet.

Timberland - Uses recycled cardboard and soy ink for boxes and green tags all products with greenhouse gas emissions ratings.

Nike - Plans to be carbon neutral by 2011 (buys offset credits) and is currently redesigning products to be more eco-friendly.

Wal-Mart - Largest buyer of organic cotton products. Plans to reduce greenhouse gas emissions by 20 percent no later than 2015.

Target - Donated 7 million pounds of food in 2006 and has four stores using solar electricity, with 14 more to jump on board as well.

These major retailers are making their mark on the environment, their public image and for their employees and customers. Even Barneys joined in the fun for the holidays (as the Diva reported), with their "Give Good Green" holiday marketing campaign (catchy, eh?) featuring "Have a Green Holiday" eco-displays, as well as the opportunity for consumers to reduce their carbon footprint with green gifts.

So, did we miss anyone? Probably. But that's a good thing--when you have so many green retailers that you can't possibly mention them all.

Know a retailer rockin' the environment? Or do you have an eco-friendly retail favorite? Let us know!

--Heather Strang

CompUSA to Close After the Holidays

Thanks to Engadget for the original tip on this story and it's a pretty big deal!  From personal experience, CompUSA has never delivered a particularly good retail experience and clearly I wasn't the only one who felt that way.  Many of the other articles that I read also pointed to a slowdown in computer sales in general, but CompUSA seems to have lots more problems going for them.  Their stores always just seemed to be somewhat messy around the edges and the employees weren't always the most knowledgeable about the products they sold.  Although, the store that we used to have near us at least had a full time Apple rep there--and he usually knew what he was talking about. 

Well, I'll certainly see if they have any good deals there before they close, maybe get an extra Christmas present or two!

Computer and electronics retailer CompUSA announced on Friday that it would start winding down its retail operations after being acquired by an investment firm, which is looking to sell the company's business and assets.

Gordon Brothers Group is discussing with different parties the sale of stores in key retail markets and CompUSA's other assets, including the Internet retail unit CompUSA.com and technical-support-services business CompUSA TechPro.

The retail stores that don't sell will be shut down, CompUSA said in a statement. The 103 stores will remain open during the holiday shopping season and provide heavy discounts on products.

Link: PC World - CompUSA Closing Up Shop.

Link: RIP, CompUSA: 1984 - 2008 - Engadget.

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--David Polinchock

Now That's Customer Service!

1630Normally around this time of year, I leave the mall after each Christmas shopping excursion feeling frustrated or irritated or angry. Why is it that whenever you're looking for something, you can never find it, but when you're not looking for anything in particular, you always do? Last year, I had several unpleasant encounters with sales associates and I complained about the variations in customer service. But this year, I'm proud to say, I had the most wonderful customer service experience yet. Here is how one simple gesture completely shifted my view...

Shopping at Perimeter Mall (oh, how I love thee) quite recently in search of a few gifts (one for you, one for me), my shopping crusader and I decided we needed to find one of those mall maps/directory things in order to save time. Since I'm only somewhat familiar with Perimeter Mall (unlike NorthPoint Mall, where I could lead you to any one of its stores--while blindfolded), I thought aimlessly wandering around in search of our targeted stores would definitely put a damper on our schedule, and my budget (oh, there's Anthropologie, lets just take a quick peak inside....three hours later).

We found a directory and located American Eagle and it's correlating "section" of the mall quickly, and were about to start deciphering the color-coded map when a man standing near it politely interrupted my train of thought. "Excuse me, may I help you find a particular store?" he asked. Slightly caught off guard, we both hesitated for a moment before realizing he was an employee of the mall, name tag and all. So I said sure, and asked him where American Eagle was. He quickly answered and told us to go down one of the corridors and head to the right. We immediately thanked him and began walking to the store, pleasantly surprised.

Now that, was really nice, I thought. How smart to have someone set up to help busy shoppers with directions. It was so simple, and yet so unexpected. Good customer service during the holidays--could you wish for anything better than that? Kudos Perimeter Mall!

Have you been pleasantly surprised this holiday season? Tell us, the Diva is dying to know...

--Jessie Bove

Size Matters: Part 2

Fitting_step1 The average female mannequin is 6 ft. tall and wears a size 2-4; the average American woman is 5 ft. 6 in. tall and wears a size 12-14. Get the picture? Our European cousins have, and now it's against the law in Spain, Italy and Romania to have rail thin mannequins. Now England, Australia and Ireland have joined the fray and are beginning to phase out size 2-4 mannequins in favor of 6-8 size mannequins. Far from the ideal, but at least a step in the right direction.

American mannequin manufacturers are for the most part ostriches with their heads in the sand. They seldom produce anything but a size 2 female. If they do, they certainly do not advertise or promote it, in any credible way. It’s remanded to the back of the catalog with the slur, “plus.” In truth, they’re not plus, they're average, to remain consistent, size 2-6 should be identified as "minus." Mannequin manufacturers, like the retailers they sell to, have convinced themselves that what the public wants to see is something beautiful, glamorous and attractive, and none of that comes in a size 12. In truth, customers want to see fair representation, that’s why the Dove “real beauty” ads remain so successful. That’s why Kristie Ally and Valerie Bertinelli dominate TV commercials with their Jenny Craig commercials. Neither are size 2 waifs, nor desire to be. That’s why men’s magazines are stuffed with articles on big booties. The world’s great beauties are seldom a size 2. Real beauty comes in all sizes.

The history of sizing is an interesting one; Macy’s is credited with implementing standardizing sizing in 1934. Up until that point, it was pretty much catch as catch can. The war years soon followed, and the government needed to make millions of uniforms, and it's there that sizing as we know it came from. Women, unlike men, the government surmised, with their curves above and below, were placed into general categories 2-4, 6-8 and so on, this way they didn’t need to cut so many patterns or risk running out of a size. So sizing as we know it is a carry over from the 1940s. Unfortunately, the average woman and man in the '40s was shorter, and thinner than the average person today. In fact, since 1960, men and women are roughly 25 pounds heavier and almost an inch or two taller. Due to the alarming rise in obesity, that trend will continue to escalate. But it’s not just weight, our body types have changed, as nearly every food we ingest is fortified with some sort of hormone, supplement, vitamin and nutrient. Thus creating a sort of uber person.

Jeans, for example's sake, are the most common form of garment produced and worn. The average woman owns eight to 10 pairs of jeans. The average woman needs to try on 12-14 pairs of jeans before she will find a pair that fits adequately, or up to 140 pairs of jeans. No man would stand for that laborious routine. The average American male owns up to seven pairs of jeans, and needs to try on just three pairs prior to finding an adequate fit--21 pairs compared to women’s 140. You do the math. If I were a denim retailer, I’d want my customer to purchase the first pair they tried on, not the 13th. Why doesn’t women’s sizing simply model itself after men’s sizing in inches/centimeters? Reduce labels to a succinct 36 in., 24 in., 38 in., or in a 42 in., 34 in., 36 in.

I too get frustrated. In an effort to fully disclose my bias, yes it’s true, I work for a company that specializes in producing forms--our women’s forms come in size 2 to 28, men in size 36 to 50, and every size in-between, just like real people. Maybe one day we will all rise to find a new day has dawned and our clothing actually fit us.

--Ron Knoth, Guest Blogger

Walgreens Hates on CVS

Rx_symbol Bed, Bath & Beyond does it. And so does my local grocery retailer. But, not Walgreens. In a competitive and downright mean move, Walgreens announced that it would no longer fill prescriptions for roughly 100,000 people in Illinois, Indiana, Michigan, Ohio and Wisconsin covered by four CVS Caremark Corp. benefit plans-- ArcelorMittal, Johnson Controls Inc., Progressive Casualty Insurance Co. and WEA Trust. Did I mention that CVS Caremark is one of Walgreens' biggest competitors? Looks like someone isn't playing nice anymore...at the expense of the public. Way to go, Walgreens.

Of course Walgreens is insisting that this move has nothing to do with CVS being a competitor, and everything to do with CVS' lower-than-average reimbursement rates. CVS Caremark serves as a pharmacy benefit manager, working out prescription deals for a large number of companies, in order to provide lower drug costs. With health care costs out of control in this country, you would think Walgreens would hop on the low price RX train. But, apparently not when it comes to their competition.

And so, in a world where corporate policy reigns, often at the expense of the general public, those in need of low-cost prescriptions must go elsewhere because Walgreens refuses to honor their CVS RX. Customers such as Vaughn Vance (who's name makes me think of Vince Vaughn, and then I wonder why on Earth he made that crappy Christmas film, but decide it was most likely an attempt to win Jennifer Aniston back, as if she would have him again...but, I digress--let's get back to Vance) who's insulin dependent, and can no longer get emergency supplies in the middle of the night from Walgreens due to this new rule and instead must drive to a large retail pharmacy, that's not open 24-hours. Vance says, "I have a lot of ill will and bad feelings for the decisions they (Walgreens) made." Can't say that I blame him--poor guy!

Walgreens is, obviously, in business to make money and so is CVS. But, has it really come down to this? Are we so competitive, so fear-based that retailers won't honor discounts from their competition? Are we going to hurt people who need what we're selling--all because of money? Of course, these questions lead to even bigger issues about ethics, responsibility and an overall sense of humanity. Bigger questions than we may not feel comfortable addressing.

But, let's face it; life is bigger than cash in the pocket. So, what's up with Walgreens?
Weigh in here--am I giving the retailer a bad rap or should they bear some responsibility about the choices they make that impact their customers? Do retailers need to consider the impact of their decisions on the general public from a moral perspective? Let's hear your thoughts...

--Heather Strang

Talbots Changing the World, One Woman at a Time

Talbots3While fashion, sales and the environment are all worthy and important retail concerns; rarely do we simply applaud a retailer for making a difference in the world. Until today. Talbots, largely known as a women's clothing retailer, is also making an impact on women's lives across the United States with their 11th annual Talbots Women's Scholarship fund. And we're not talking about a few hundred dollars, either. Talbots walks the talk, by awarding more than $100,000 in college scholarships. Now, that's impressive.

But, Talbots does one better and gives the scholarships to women who are attending college later in life. Essentially, Talbots is helping the very women that they serve via their retail stores. The Talbots Charitable Foundation handles the scholarship, which awards five $10,000 scholarships and 50 $1,000 awards. The company realizes that it's far easier for traditional college students (think 19, still living with the parents and working at the Hot Dog stand) to receive funds for college than working mothers and women who have already raised their children. Since 1997, the fund has given out more than $1 million to 500 women in the 40-50 age range. How cool is that?!

In addition, Talbots partners with incredible women who are shaping our world to help in the selection of the five $10k finalists. The 2008 panel includes: Evelyn Ashford, Rita Cosby, Judge Marilyn Milian, Peggy Northrop, Lyn St. James and Terrie M. Williams.

A 2007 $10k winner, Dianne Devlin-Gasiewski, had this to say, "Receiving a bachelor's degree would be the achievement of a life-long dream. It is important to me to complete my degree at this stage in my life because I feel that I have a lot to contribute to society, to my family and to myself. I want my children to see that anything that they may want to do is possible."

Wow! Talbots is literally changing lives. They even received recognition for their outstanding efforts with the Maritz Research Retailing Leadership Award by Maritz Research for helping women enhance their lives through a college education.

Because I'm so impressed with Talbots, I want to aid in this mission, and I'm asking you to do the same. Know a woman who is currently enrolled in college and could use some financial help? If so, please send her the Talbots application link  so that she has a shot at fulfilling her dream, courtesy of an amazing retailer. The application deadline is Jan. 2, 2008.

Even though it isn't a full scholarship, $10,000 in education loans is a huge load off any student's plate and would certainly make a difference. And hats off to Talbots--we love to see a retailer invested in changing the world!

Know of other retailers that are doing fabulous things like Talbots? If so, leave us a comment.

--Heather Strang

Retail Confessions

Confessional Remember that guy who filled up a whole book with confessions? He placed an ad in the paper asking folks to send him a postcard with the confession of their choice. Before he knew it, his mailbox was bursting at the seams. Search Amazon and you'll find a multitude of books filled with confessions. From the Catholic confession room to the girls' night out where we divulge some of our deepest secrets--we, as human beings, love to confess. And if confessing can bring us cash, we'll even document it via video. At least that's what eBillme was counting on when it launched its Secret Shopping Confessions video contest. Individuals were encouraged to document their shopping secrets on video and send them in. Weekly winners received $1,000 for having the best confession, culminating in a grand prize of $20,000!

Kristina Zalenski of Philadelphia won $1,000 during week two for keeping her shopping exploits a secret from her live-in boyfriend. Apparently, Kristina has a gym bag that she uses to smuggle in her new purchases. The boyfriend never even noticed--he thought the bag was filled with workout gear. Oh, how naive of Mr. Boyfriend. Workout gear in a workout bag? Um, no, try again. Instead, Kristina was bringing in more than $5,000 worth of clothes, shoes and handbags unbeknownst to said boyfriend. Until of course, the video confession aired on YouTube. Now, the jig is up. But, I'm not sure if trading the boyfriend's confidence in you for $1,000 is a fair deal. So, I'm hoping Kristina will win the $20,000 grand prize. The poor girl deserves it! And besides, she obviously needs to do more shopping.

This contest got me thinking, are we all running around shopping and keeping it a secret from our loved ones? Apparently so. The judges for the contest had their own secrets--Nat Decants, a wine aficionado, confessed to filling her wine cellar up with way too much wine; Allison Deyette admitted to purchasing an expensive boat timeshare (why???) and Marwan Forzley, CEO of eBillMe had the best story of them all--showing us that men have shopping secrets too! Marwan secretly bought himself a pair of top-of-the-line skis, putting it on a rarely used credit card so his wife wouldn't find out. Unfortunately, his smarty-pants wife intercepted the credit card statement and busted him. But, this is when the story gets good, because Marwan happens to be one slick guy. He feigned angst, pretending that the skis were a gift for her. The wife bought the story, leaving Marwan with no other option than to go out and buy another pair of expensive skis--for her. Oh, vey! Who knew shopping could get us into this much trouble?

So, what are some of your shopping confessions? While I don't have $1,000 to give you (and the contest is now over), I do promise you'll feel at peace when you unload your shopping sins via the Internet. And peace of mind is priceless. Heck, create a yahoo email account and anonymously post your confessions--I don't care--just get it out.

Here's mine: I can't stop buying books. If it looks interesting, I buy it. If it's on sale and doesn't look interesting, I buy it. It's definitely a compulsion, albeit it a rather boring one. Luckily, I'm a big girl and don't have someone telling me how to spend my money. But, each time I move I wonder why I have to buy so many dang books all of the time. In fact, I bought three last night. And really, who can read that many books at once?! Ah well, a girl can try!

OK, now your turn.
Can't wait to hear your shopping confession...

--Heather Strang

Happy Birthday, DDI!

Ddi_staff_20th Twenty years ago today, an oversized product tabloid was distributed to around 18,000 readers just before the NADI Show in New York. That December 1988 issue of Display & Design Ideas magazine (now known as the simply hip DDI) marked the debut of two decades worth of bringing readers the latest, most innovative and newsworthy retail projects, design products, movers and shakers and business news we could. Sure staff members have come and gone, and the look of the magazine is a dramatic departure from that first issue that hit the stands (thank goodness!), but the same things DDI stood for then are still in tact now--bringing the best of retail design to your fingertips, each and every month. We've of course added a face-to-face event or two to make sure you know what we all look like, and certainly the coming of age of the Internet has expanded our reach considerably (the Diva is surely grateful!).

Here's to 20 more successful years, and a continuance of friendships we've all embraced. Happy birthday, DDI. Thanks for sticking with us.

--Alison Embrey Medina


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