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Clem Muck

I don't know about specific retailers that are doing a good job or providing friendly environments for seniors, but, if I had to find somebody to make retail stores senior-friendly, I would, without a doubt, jump right to Southwest Airlines. They have an uncanny knack for knowing just what to do to keep themselves in the forefront of the airline industry with regard to customer service. Look at what they have been doing in their gate areas with inviting seating, internet connections, great atmospheres, and more. If they were redoing retail stores to accommodate seniors, things would look a whole lot different.

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